Lockdown - YOUR Leisure

Tier 3 Guidance

GUIDANCE FOR MEMBERS & FAQs 

Update: 27 November 2020

Following the announcement of Kent being placed into Tier 3, we will still be re-opening the following facilities from Thursday 3 December 2020, although there will be certain restrictions in accordance with Tier 3 requirements.

  • Hartsdown Leisure Centre (Including Hartsdown Gymnastic Centre and Your Feelgood Factory)
  • Ramsgate Leisure Centre (Including Your Spa and Your Feelgood Factory)
  • Tides Leisure Centre (Including Deal Indoor Tennis Centre)
  • There will be restricted activities due to Tier 3 rules (Group-Ex & casual Tennis remains suspended)
  • All activities that are able to run during Tier 3 restrictions will be bookable online via eBooking in the usual way
  • Members will be able to login and view the available activities and time slots/sessions through the eBooking system

If you do have any queries in relation to the below information then please contact our customer support team on 03333 660 661 or email memberships@yourleisure.uk.com or swimschool@yourleisure.uk.com

Activities Returning

Within Tier 3, activities open will include Gym and Swimming (at all facilities listed) as well as Feelgood Factories at Ramsgate and Hartsdown and our course programmes*.

*Our courses programmes will also automatically recommence from Thursday 3 December including Your Swim School at all 3 facilities, Your Gymnastics Academy at Hartsdown and Your Tennis Academy at Tides. Please note that all individual class times and days will be the same as confirmed prior to Lockdown 2.0.

Activities Not Returning Under Tier 3

Unfortunately, within the Tier 3 restrictions the following activities have not been given the same exemptions as those listed above.

  • Group Ex (including active classes & aquafit) at all facilities
  • Casual Tennis at Tides Indoor Tennis Centre

Confirmation of fee collection and adjustments

The arrangements for membership collection in respect of lockdown 2.0 are as follows:

Memberships: (including gym, swimming, feelgood & group ex*)

Memberships collected 15 October - Members who we collected payment from on the 15th of October will have had the November payment frozen and collection will therefore re-start again in December (15 December 2020).

Membership collection 1 November - Members who we collected payment from on the 1st of November will have their payment for December frozen/reduced to £0.00 and therefore the collection in November will cover your access to our services upon re-opening in December.

Course Members (Including Swim School, Tennis & Gymnastics)

Those course members who had payment collected on 15 October will have their membership frozen during November with the next collection being reinstated from 15 December 2020.

*Groove and Groove VIP Members information.

Due to the restrictions applied preventing us from operating Group Ex those members that have specifically signed up for a Groove or Groove VIP membership will have their collection adjusted for January 21 to match the Energize Package for the facility (on average a £5.00 decrease) to accommodate the restricted usage and non-provision of exercise classes during December and the Tier3 period.

For all enquiries and queries, please contact our customer help line on 03333 660661 or email our membership team: memberships@yourleisure.uk.com

Update: 25 November 2020

Following the latest government announcement on Monday 23 November, we are pleased to inform you that we are planning to re-open the following facilities from Thursday 3 December 2020.

Hartsdown Leisure Centre
(Including Hartsdown Gymnastic Centre and Your Feelgood Factory)
 
Ramsgate Leisure Centre
(Including Your Spa and Your Feelgood Factory)
 
Tides Leisure Centre
(including Deal Indoor Tennis Centre)
 
All accessible activities will shortly be available to book online as they were prior to Lockdown 2.0. We are currently awaiting confirmation of the new ‘Tier System’ and subsequent restrictions which will determine the extent of the activities and services that we can provide.

We therefore ask for your patience whilst we wait for further information and we will be in touch again very shortly.

We hope that you and your family are safe and well and we can’t wait for the time to come when we welcome you back to our facilities again.

Update: 3 November 2020

Following the Government announcement on 31 October, it is with regret that Your Leisure will again be shutting our doors to our members and customers. We will be closing the following facilities from midnight on Wednesday 4 November 2020.

Hartsdown Leisure Centre
(Including Hartsdown Gymnastic Centre and Your Feelgood Factory)
 
Ramsgate Leisure Centre
(Including Your Spa and Your Feelgood Factory)
 
Tides Leisure Centre
(including Deal Indoor Tennis Centre)
 
With the latest enforced lockdown arrangements lasting for a period of one month please find further details below on our reopening plan in December and how we intend to address memberships and course fees collected.

If you do have any queries in relation to the below information then please contact our special customer support team on 03333 660 661 or email memberships@yourleisure.uk.com

We again ask that members and course students do not cancel their memberships with us as this will assist with restarting our facilities and the continuity of your membership and services provided.  We would appreciate your patience when contacting us due to the reduced level of team members that will be operational throughout this period.


Facility Re-Opening Plan:
We plan to reopen our facilities on Thursday 3 December.  Please see the information below.


Memberships:
  1. Memberships collected 15 October
Members who we collected payment from on the 15 October will have the November payment frozen and collection will re-start again in December (15 December 2020). 


  1. Membership collection 1 November
Members who we collected payment from on the 1 November will have their payment for December frozen/reduced to £0.00 and therefore the collection in November will cover your access to our services upon re-opening in December.


Online Activity Bookings:

As with our current procedure, all activities will be bookable online when we re-open. Our booking system will be suspended during the early part of closure but will become live from Wednesday 26 November in readiness for reopening on 3 December 2020.
Bookable activities will include the Gym, Group Ex, Feelgood Factory, Swimming, Spa Treatments, and Tennis.


Course Members (Swim School, Tennis & Gymnastics):

Unfortunately, with the latest government instructions, we will be suspending courses between Thursday 5 November, and Thursday 3 December. Those course members who had payment collected on 15 October will have their membership frozen during November with the next collection being reinstated from 15 December 2020.

All courses will therefore recommence on Thursday 3 December 2020 at the current time and day for each individual customer.

Course dates for the New Year (2021) will be released shortly with our Christmas break details.


Clubs:

Those clubs that have returned under our COVID-19 safe protocols will, unfortunately, be asked to inform their members that there will be no activities from Midnight Wednesday 3 November. We do, however, ask clubs to plan for returning to our facilities from Thursday 3 December 2020 based on your existing booking arrangement, post the first lockdown, and in accordance with the most up to date Covid-19 guidance for your sport.


General:

As you will no doubt be aware this situation is fluid and we will be contacting customers again during November to update you further.
From all the team at Your Leisure please stay safe and we very much look forward to welcoming you back in December.

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