Update on Services Around the Dover District - YOUR Leisure

Update on Services Around the Dover District

Last updated: 7 May 2020 via Dover District Council

Key Contacts


First port of call
for vulnerable
people who
need help.
NB This helpline
feeds info
through to DDC
so give out this


Kent Together: KCC

24 hr helpline
If you are vulnerable and have
an urgent need that cannot
be met through existing
support networks, you can
contact the Kent Together
Also the place to report any
concerns about the welfare of
someone else.


DDC advice

Dover District Council

Sign up to the DDC Facebook
page for regular updates and
helpful information.


Adult Social Care contact Centre

Any enquiries regarding adult social care.

03000 416 161 - Weekdays
03000 419 191 – out of hours


Emergency Safeguarding

Concerns about an adult
Concerns about a child
Out of hours call

03000 416161
03000 411111
03000 419191

Emergency Food Deliveries

NHS shielded people will receive government food parcels direct to their door. Most of these people
will have been contacted directly.
These parcels contain essential food and household items; each box has enough for 1 person for 1 week.
These should start arriving in Dover district on Thursday 2nd April.
The Government has offered a weekly food parcel service for shielded people, if they do not have the
social support to get their essential supplies with help from neighbours and family.
https://www.gov.uk/coronavirus-extremely-vulnerable - (Web site for registering if vulnerable)

NHS shielded people will also be prioritised by UK supermarkets for online delivery slots.
The government has shared with supermarkets which people are on the shielded list, so these people
should be contacted by email by supermarkets.

Dover Town 

Dover Food Bank

All distribution centres are
closed until further notice.

Volunteers are delivering
supplies to people who have
vouchers – the usual agencies
are still issuing vouchers via
email or phone.
Delivery is currently three
times per week

Deal, Aylesham, Elvington &

Deal Food Bank

All distribution centres closed
from 27th March. Email the
foodbank for info.
Volunteers are delivering
supplies to people in isolation
or who are highly vulnerable.


Help with Meals, Shopping & Prescriptions

Emergency vouchers for “home essentials in a crisis” for families lacking money. Must be online and
must complete the online application themselves.


Should be £9 per person per household to spend on shopping – not restricted to food.
The form is straightforward and family’s or professionals can complete this online and vouchers will
arrive the next day. Full details on the link

District Wide

Connect Well East Kent

Volunteer service set up to
help people during the crisis
Open Mon, Weds and Fri
8:30am–6pm Tues and Thurs 9am–5pm

0300 302 0178 

Very small Deal Catchment

Chequers Kitchen

Low costs meals on wheels
only for elderly isolated
Local hot meal delivery
who live close to the Chequers
Community Kitchen on the Cinque Ports Golf Course i.e. not across Deal or into Sandwich

All wards of Dover Town plus Whitfield, Kearsney, Guston, Lydden & Capel


Pick up Prescriptions
Help People to remain
connected, Phone calls etc
Dog Walking

01304 892 519

Dover Town

Age Concern Dover Riverside
for 55YRS +

Riverside Centre is shut but
they’re offering a meal delivery
service (£7.50) and a grocery
shopping service. May be
providing a telephone service
for a chat.
Home meals delivery service

Deal, Walmer, Kingsdown and
Sandwich and nearby villages

Chequers Kitchen

Prepared meals to people in
need of support. Delivering a
cooked main course and
dessert which are chilled (to be
subsidised cost - £3 for a two
course meal

If an elderly or disabled person
is struggling and would benefit
from this service, please call
01304 362288


Age Concern Deal
for 55 yrs +

Offering shopping &
prescription & hot meals
Delivered £7 (Dover Town =
Collected from Deal
Retirement Centre = £5.50


Age Concern Sandwich
for 55 yrs +

The centre is closed.
Continuing Meals on Wheels,
telephone befriending and
For over 55s

01304 614237 (choose
‘management’ option)


Aylesham & Snowdown Village


Twice weekly deliveries that
will provide three meals for
each family member. Please
refer those struggling for
food/meals in this area (free to
those in need)


Capel Le Ferne

Capel Cares

Neighbours helping
neighbours. Collecting
shopping and medication, plus
other urgent supplies, or a
friendly call. Local volunteers
all DBS checked.

01303 257003 (Jan)

Lydden Village

Lydden Village Community Group

We are running a volunteer
team within the village picking
up prescriptions, shopping and
keep in touch phone calls. We
are happy to do more.

Sharon Taylor


Shepherdswell & Coldred

Covid-19 Care Action Team

People can register, the team
will call on Mon and Fri, then
collect/deliver shopping and
prescriptions for them.

01304 832143 or 07590426950


St Margaret’s

St Margaret’s Hub

Neighbours helping
neighbours. Collecting
shopping and medication, plus
other urgent supplies, or a
friendly call. Local volunteers.

Support for Older People

District Wide

Carers Support East Kent Support for carers

CSEK are operational and the
Hub team is still offering
information and guidance and
assessment for Carers.
Open Mon, Weds and Fri
8:30am–6pm Tues and Thurs 9am–5pm

0300 302 0178

District Wide

Silverline Telephone Befriending Service

Helpline and friendship service
for people aged 55 – 24 Hour
befriending service.
Free, confidential service to
share worries and fears.

0800 470 80 90

District Wide

Age UK Advice line

0800 169 6565

District Wide

CROPS (Citizens Rights for Older People)

Charity that aims to leave an
older person stronger and more able to cope than when we first came into contact with them.
Not every older person is familiar with modern technology so can often benefit from some help and guidance to sort out their problems.

Dover Whitfield

Peekaboo Pet Services

Free Dog walking service for the Dover/Whitfield area - walking dogs/pets for isolated elderly people.

07584 320039

District Wide

Bright Shadow

Support for people with Dementia and their families

Other Community Support Services

District Wide

One You

Health support for Obesity, stop smoking and general lifestyle.

0300 123 1220


District Wide

Carers Support UK

Advice for carers from Carers
Support UK can be found on the Carers UK Website.


Breastfeeding support group at The Ark

Now closed and offering virtual support. We are providing a virtual breastfeeding support group for Dover Monday’s 10am to noon and 1:1 consultations.


Mutual aid Facebook group

Online support group for residents

District Wide

Sport England Physical Health

How to stay active during the
COVID-19 period whilst selfisolating.

District Wide

Libraries Education

Online service

03000 41 64 38, email
akl@kent.gov.uk or via 24/7
chat at

District Wide

Help for Heroes

Helping wounded veterans and
their families.

0300 303 9888

Jobs and Benefits

District Wide

Shaw Trust Employment Service and Porchlight Work4Wellbeing(Formally JET IPS Employment)

District Wide

DWP (Job Centre) Benefits/Work

All Job Centres are closed. For
DWP advice call this number.

01304 866190

District Wide

Citizens Advice Bureau Benefits/Work/Debt

For help
General enquiries
For debt enquiries
For Universal Credit enquiries
ALL 9.30am - 4.30pm

03448 487978
01304 374333
01304 202442
01304 202030


District Wide

DDC Office Hours

In normal office hours, if
someone mentions anything
that suggests they are
homeless/potentially homeless, or anything relating to their housing register application they should be asked to call.

Out of Office Hours

If the call is out of office hours,
ring the DDC hotline and choose the ‘homelessness option’. This will go through to Centra and be dealt with in the normal way.

01304 872265

This is the number for the
customer services staff in
Civica who deal with our
enquiries in the first instance.

01304 821199

District Wide


Porchlight Community Inclusion Service Porchlight Community Link Service
Porchlight Community Housing

Central Referral Line 0800 567


Mental Health & Befriending

District Wide

Speak Up

SpeakUp CIC - Support and
social SpeakUpCIC- Personality
Disorder Support Group (PERDI).

SpeakUp CIC - SpAce Art and
Craft Project
SpeakUp CIC Referral
SpeakUpCIC - Night Owls is a
closed on-line peer support


or 01843 448384

Call 01843 448384

District Wide

District Wide

Take Off

Take Off Peer Groups
Remote peer group Sessions
& some 1:1 support slots
Via Zoom Attendee should email or submit request via web contact page

01227 788 211



District Wide

Look Ahead

Support for learning disabilities, mental health, homelessness and young people.

District Wide


Tackling loneliness and supporting mental health.

District Wide

Live Well Kent

Still accepting referrals - if you
need support or need to refer
someone you can call the
referral line or email.
Free service for anyone over 17.


Safe and Well Involve Kent

Telephone befriending service
for the most vulnerable and
isolated people who are selfisolating due to Coronavirus.

District Wide


Free service for unemployed
people aged over 25 living in
Kent who feel their mental
health is holding them back.

0333 880 2730

District Wide

Mental Health Matters

24/7 helpline

0800 107 0160

District Wide



0300 304 7000

District Wide


24/7 helpline

116 123

District Wide

Kent & Medway NHS Mental
Health Services

0300 222 0123


District Wide

CALM (Campaign Against Living Miserably)

Suicide Support line
Helpline 5pm – midnight
365 days a year
Webchat also available vis

District Wide

No Panic

10am – 10pm every day
Helping break the chains of
anxiety disorders

0844 967 4848


District Wide

Combat Stress

24 hour helpline

0800 138 1619

Young People and Special Needs

District Wide


Online Youth Services
bringing together everything
that is being offered in one

District Wide

Young people 10-16YRS KOOTH

Free online Mental Health
Service for 10-16-year-olds.
Counselling and advice.

District Wide

Young Minds

Yips, advice and guidance on
where to get support for
mental health.

District Wide

Young people
Pie Factory Music
(Young people)

Social media channels
updated daily including
creative challenges.
If a young person needs
extra support at the
moment, such as regular
phone calls with a youth
worker, signposting to other
services etc, please email.

District Wide


Virtual youth session for 8-19year olds.

District Wide

Hopeline UK/Papyrus

Suicide Prevention for young
people - Hopeline.

0800 068 4141

District Wide

SEND children/families Us 2

Nicola, the Family Support
Officer, is available to offer
support and advice via phone and email from Tuesday to Thursday only.

District Wide

Carers Support East
Kent Support for carers

CSEK are operational and the
Hub team is still offering
information and guidance
and assessment for Carers.
Open Mon, Weds and Fri
8:30am–6pm Tues and Thurs 9am–5pm

0300 302 0178

Community Safety (Non Emergency)

District Wide

Trading Standards

For info and advice about scams

District Wide

Victim Support

Phone line operational
8am-8pm Monday to Friday
9am-5pm on Saturday
Closed on Sunday
Callers are asked to leave a
message and a team member
will call them back.
If it’s not safe to talk, Live Chat
is available from 9am-5pm
Monday to Friday

District Wide

Oasis (Domestic Abuse Support)

Continuing to take referrals.
Monday – 10.30am -11.30am
Tuesday – 9.30am - 12.00pm 

Wednesday –10.30am -11.30am
Thursday – 10.00am -11.30am

07856 856278

District Wide

Stalking Helpline Suzy Lamplugh Trust

Helpline open 930am to 4pm
weekdays (930am to 1pm

08088 020300

District Wide

Substance abuse (drugs) Forward Trust

Dover and Folkestone area
substance misuse services.
Dover office is still open 10am-
4pm for any service users who
need support. They are seeing
people through the hatch for
needle exchange services and
Naloxone dispensing.
Not accepting new referrals but
offering 24-hour phone support.

24-hour SPOC number
0300 1231186


District Wide

Utilities – Gas & Electricity

For information about gas and
electricity during current

District Wide

Southern Water

For information about water
supply during current situation.


Emergencies only - please
telephone us on 0330 303


District Wide

Sanctuary Housing

Customer Service Centre is
open 24 hours a day, seven days
a week, including public
holidays for both repairs and
general housing enquiries.

Tel: 0800 131 3348 (landline) or
0300 123 3511 (mobile)
Text: 07795 265 843
Typetalk/minicom: 01482 580

District Wide

Town and Country Housing Group

General enquiries Monday – Friday: 8.30am – 5.00pm.

Telephone: 01892 501480
(Press option 1 to report a
repair, option 2 to make a payment or option 3 to speak to an advisor.

District Wide

Southern Housing Group

Latest position via web site

District Wide

Moat Housing

Latest position via web site

District Wide

Orbit Housing

Latest position via web site

District Wide

Housing Options

Latest position via web site