Your Leisure: Coronavirus (COVID-19) Updates - YOUR Leisure

COVID-19 Updates

Please bookmark and check this page for regular updates.

Your Leisure will be posting all updates relating to provision of services on this page.


COVID-19 Update - Government Announcement 

Last updated: 09 July 2020 (FAQ link updated 28 July 2020)

We are delighted to have received approval from the Government for gyms and leisure centres to re-open. The past few months have meant that we have had to close our facilities, but we have committed to complying with government instructions to remain closed and aid the fight in reducing the spread of COVID19.

However, our dedicated teams have made good use of this period, ensuring we prepare our facilities for a safe re-opening when permitted. We have re-modelled our facilities to comply with social distancing requirements and facilitated the installation of hygiene and sanitising solutions to keep our customers and team safe.

With the details of the announcement only confirmed yesterday we are now undertaking a final review of the requirements and updated government instruction to ensure we are fully compliant with the regulations and will be in touch with a further update in the coming days, confirming the timings, operational, membership and opening processes for your centres re-opening ensuring our customers safety and that of our team is paramount.

Therefore, rather than rushing to open, our expected re-opening date will Monday 03 August for our 3 main leisure centres.

  • Hartsdown Leisure Centre
  • Ramsgate Leisure Centre
  • Tides Leisure Centre

You may also find it useful to review our Frequently Asked Questions (link below), allowing us to demonstrate the measures we are putting in place and what you should expect when you return.

Further information will follow, including user guides, centre videos on what to expect and information about how you can help us ensure our facilities remain safe and COVID free.


COVID-19 Update - Government Announcement - Support For Culture Sector

Last updated: 07 July 2020

All of us in the arts, from venues to performers, directors, technicians, box office staff, front of house, bar staff and our wonderful audiences, are delighted with the news that a £1.5bn support package has been put together by the Government after a successful campaign to save our vibrant cultural sector. The UK culture industry supports thousands of jobs, contributes over £10bn a year to the UK economy, and gives everyone the joy of experiencing live entertainment, great works of art, and the ability to learn about and celebrate our history. Losing our theatres, galleries and museums would have ripped the soul out of our nation; so today we are very happy to hear the hugely encouraging news; even though challenges still lie ahead.

The culture support package is a welcome relief for all those whose lives are enhanced by the arts and we're sure over the coming weeks we’ll get to understand how this will be implemented and how it will impact on businesses.

As you can imagine, the past few months have been extremely challenging for everyone working in the sector and there has been a wonderful coming together to create an industry-wide support network. It's been a privilege to be part of an industry that not only looked to meet the challenges presented by this pandemic with technology, ensuring that the public could still enjoy some productions, art etc. digitally, but the support for the people who work in the sector, from online chats to mental health support, the arts are foremost about people.

However, there is still no clear date for when live entertainment can return to the silent stages up and down the land, and we all continually look to the Government for leadership and guidance as well as the much-needed support.

Meanwhile, we remain in constant communication with our promoters, artists, and valued customers as we shuffle the programme back into 2021 at both the Winter Gardens and Theatre Royal.

We look forward to a time when we can welcome theatregoers back to our venues, to a time when our stages once again bring stories to life and we can all share in the collective joy of live entertainment.


COVID-19 Update - Government Announcement

Last updated: 01 July 2020

As a result of the easing of lockdown and the next phase of the Government’s 3 step plan, we can now announce that from Saturday 4 July 2020 the beach hut service will restart. 

Further details can be found here: http://yourleisure.uk.com/cv-beach-huts/


COVID-19 Update - Government Announcement

Last updated: 23 June 2020

Following the earlier Governments announcement:

Prime Minister Boris Johnson said people should remain 2m apart where possible but a "one metre plus" rule will be introduced.

Also, facilities to remain closed by law from 4 July:

  • Indoor fitness and dance studios, and indoor gyms and sports venues/facilities
  • Swimming pools and water parks
  • Nail bars and beauty salons
  • Spas

We understand that further guidance maybe shared on the scheduled review on Thursday 25 June.

Thank you for your patience, but as you can appreciate the situation is fluid and changes from day to day, but please be rest assured of our continued commitment to you and very much look forward to the time when our facilities and services can be enjoyed again in a safe environment.


COVID-19 Update - Beach Hut Preparations

Last updated: 10 June 2020

For Beach Hut Frequently Asked Questions (FAQs) - follow this link: http://yourleisure.uk.com/cv-beach-huts/


COVID-19 Update - Beach Hut Preparations

Last updated: 04 June 2020

Following further easing of Government lockdown restrictions allowing people to spend more time outside with more people, we have been working with our partners Thanet District Council to find safe solutions for the re-opening of beach services including beach huts.

We are sure it will be possible to start enjoying our beaches safely again real soon, but we must be extra considerate of our neighbours and other seafront users and encourage the 2 metre social distancing rules in accordance with Government guidance.

As beach hut provision around the UK is reintroduced, we are also now in the process of implementing further preparation arrangements to get the beach hut service re-open.

There are still a lot of moving parts to ensure that everything is in place in time and would like to thank customers for their patience and cooperation during these unprecedented and challenging times.

  • From Monday 8 June, private beach huts owners at Westbrook, St.Mildreds, Westbay will be invited to make arrangements for their huts to be positioned.
  • From Monday 15 June, private beach hut owners at Stone Bay, Viking, Louisa, Dumpton and Minnis Bay will be invited to make arrangements for their huts to be positioned.

Our Team are now in the process of contacting customers to advise them of the above dates and to outline some additional information relating to contractors and the hut transportation and positioning.

To assist with bay management and positioning of beach huts, bay inspectors will be in situ form the 8 June (Westbrook, St.Mildreds, Westbay) and 15 June (Stone, Viking Louisa, Dumpton & Minnis)

All beach huts are to be positioned by Friday 26 June, in order for final checks to be completed to make the anticipated early July re-opening.

All beach huts are to be positioned by Friday 26 June. Although we have not as yet confirmed a date, we aim to restart the beach hut service by early July, if not before.

**IMPORTANT ** Beach Huts are to remain closed until the anticipated early July reopening**.

The office is in the process of communicating arrangements with customers and ‘Guidance for Use’ and confirmed reopen date will be shared as soon as we receive further Government instruction.

If you require further information, please contact beachhuts@yourleisure.uk.com or alternatively call  01843 296111.

A word from Cllr Steve Albon, Cabinet Member for Operational Services, Thanet District Council:

“We would remind everyone who does decide to visit our open spaces and beaches that they must use common sense and act responsibly.

"The government guidance does allow for greater movement but this has to be done with consideration. We are not back to normal yet. This means that there isn’t the usual access to facilities, for example there are still no lifeguards on duty at the majority of our beaches.

“We would urge anyone who does want to enjoy our beautiful beaches to do so safely, to respect our coastline and to protect yourselves and others”.


COVID-19 Update - Re-opening Preparations

Last updated: 29 May 2020

Following the Government announcement regarding an initial ‘road map’ in easing of restrictions and the potential re-opening of our facilities and services please be assured we are working hard to ensure the safety of our customers and employees upon opening.

The re-opening of indoor leisure and fitness facilities is likely to be sometime in July and this continues to be dependent upon all of us following the Government’s advice in order that the transmission of the virus can be controlled.

We continue to work with our industry representatives including UK Active, Sport England, Swim England and the Chartered Institute for Management of Sport & Physical Activity (CIMSPA) to develop new operating protocols so we can provide customers with the necessary confidence to return to enjoying our facilities and services when the time is right.

We have a dedicated team of leisure and safety professionals who are developing the necessary measures to ensure you, your friends and family are safe when you return.

We will:

1. . Ensure that all our employees are safe and ready to welcome you back and have received the necessary training in new ways of working including social distancing and movement control

2. Ensure our facilities are effectively re-commissioned so that technically and environmentally they are ready to receive you.

3. Re-programme and re-locate our activities and facilities to allow for the application of social distancing.

These may include:

  • Running exercises classes in large sports halls (or open-air weather permitting)
  • Reducing the amount of equipment within the gym
  • Reducing pool capacity to ensure safe distances within lanes
  • Creating one-way system to access specific activity areas
  • Online booking system that limits the number of customers at any one time
  • Adjusting opening times to allow for daily deep cleaning
  • Cashless facilities (no cash transaction at the centres)
  • Moving, where possible all activities to online pre booking
  • Phasing the return of certain activity areas and programmes

4. Ensure our supply chain is re-established and able of meet new demands and requirements.

5. Review our safety and hygiene protocols to ensure they meet our new standards

We will also stay in touch with you to ensure you are kept fully informed of the necessary changes we will be introducing and new services we are planning. To assist we will shortly be seeking your feedback in the form of a brief questionnaire to assess the potential demand for services in the future.

Following Thanet District Council’s communication sent out last Friday 22 May, both organisations remain in constant dialogue around the restarting of beach huts. We must outline that no date has been confirmed as yet. There are many huts which are currently stored in Council car parks and as such Your Leisure needs to arrange for the car parks to be made fully available. With this in mind,  should a date for re-opening be decided upon in the near future, Your Leisure has authorised with effect from Monday 1 June, our contractors to commence the positioning of the remaining huts on the bays. Once again, we must reiterate at this stage, beach huts remain out of use.

You will have observed the Government’s emphasis upon the importance of exercise, and we hope you have found our free online classes, workouts and other content beneficial at this time.

This has been a tough period for everyone and we are extremely proud of so many of our employees who have been volunteering in their local communities providing really valuable services to the vulnerable through our partnership work and links to Age UK and a range of other charitable organisations.

Please be assured of our continued commitment to you and we very much look forward to the time when our facilities and services can be enjoyed again in a safe environment.


COVID-19 Update - Easing of Outdoor Lockdown Arrangements

Last updated: 15 May 2020

This has been a very challenging time for our business and we are under no illusion this has also been the same for our customers having to ‘Stay at Home’ since lockdown began, but we would like to thank you sincerely for your patience.

Based on the government announcement of their 3-step plan, we would like to assure you that we are working hard to understand the requirements to restart and re open services, in particular our Beach Hut provision. It is however, imperative that we are able to provide, manage and where we can, safely police the various new guidance that has been issued around maintaining social distancing, if we were to reinstate the use of Beach Huts.

As I am sure you are aware, the government’s new slogan ‘Stay Alert’ places much onus on the public taking responsibility and using a common sense approach, however we all know, one person’s common sense level is different to the next and there are many aspects we must consider prior to us reinstating the beach hut provision. In particular, consideration around occupancy limits if huts are used, and probably the most significant and challenging, is how we ensure the required social distancing is observed, which would require the public to act responsibly and observe the guidance without risk to our customers, staff and other visitors. You will appreciate the promenades are used by the general public, who will of course, be travelling in both directions and with this in mind, it is important that we continue dialogue and have the support of our Local Authority partners.

Please note; in the event we do resume the service, it may be we cannot resume everything, as various other considerations need to be taken into account, primarily the safety of our staff and customers, temporary toilet provision and the cleaning regimes that would be expected.

It is our priority, to do everything we can, safely, to be able to offer some part of the beach hut season for our valued customers. It is anticipated we will be able to provide a more definitive position, including a date for recommencement once we have concluded our discussions with our Local Authority partners.

We fully appreciate there is an expectation from our customers to understand what will happen to the fees paid in advance for this year but are yet to access the service. Therefore, we would like to outline the position in respect of beach huts.

  • Any loss of service that has occurred, those fees paid will be reimbursed in the form of a pro-rata credit.
  • The credit will be taken off of the fees payable for next year.
  • There will be no fee increase for our current customers for next year’s season (2021)

For further information please contact beachhuts@yourleisure.uk.com and one of our team will respond as soon as they can.

Once again, we would like to take the opportunity to thank you for your patience and understanding during this difficult time.


COVID-19 Update - Lockdown Arrangements

Last updated: 30 April 2020

Like us, we are sure that many of you have lots of questions around when we will be able to resume services and re-open our business.

We are now a week away from the next government lockdown review, scheduled for Thursday 7 May, where we hope to receive further guidance on our lockdown position and outline steps to enable us to provide a clearer timeline around re-opening and resuming our services such as Leisure Centre, Beach-Huts, Theatres & Hospitality Venues.

We kindly thank you for ongoing patience during this challenging time.


COVID-19 Update - Lockdown Extension

Last updated: 17 April 2020

Following further announcements yesterday by the government that lockdown will be extended for a further 3 weeks, all Your Leisure facilities and services will therefore remain closed until further notice.

Be rest assured that all of the current steps we have already taken around suspending all membership and course payments will continue until further notice, so there is no need to cancel your direct debit at the bank, as this will enable you to continue as soon as we are able to return.

Further details of all the previous updates can be found below, simply scroll down to read them. All future updates will be added to the top of this feed with notifications on social media.

As a reminder, for the latest information and updates on shows and events please visit Margate-Live at https://www.margate-live.com/coronavirus-covid-19-faqs/ and to help you keep active at home, visit the Members' Portal #StayInWorkOut: http://yourleisure.uk.com/home-exercise-portal/

Please continue to observe social distancing practices, stay home to protect the NHS and save lives by helping delay the spread of coronavirus.


COVID-19 Update - General

Last updated: 08 April 2020

Further to the Government announcement and the continuation around ‘social distancing’ and ‘stay at home’ advice, please find the following updates and recapped information from Your Leisure.

Event and Show Tickets (including Winter Gardens, Theatre Royal and Dover Town Hall):

For the latest information and updates on shows and events please visit Margate-Live at https://www.margate-live.com/coronavirus-covid-19-faqs/

Beach Huts:

We are still unsure at this stage if the current suspension will affect beach huts for a full season or only part of the season. We will need to consider this further against future government updates around the current restrictions and to see if any extended period is imposed. We will keep you all informed as soon as possible.

Leisure Memberships (including Direct Debit Payments and Upfront Annuals)

Please be reassured that all membership and lesson direct debit payments have now been automatically suspended – so there is no need to cancel your direct debit at the bank, as this will enable you to continue as soon as we are able to return. This means that no payments will be taken from your account, until we are able to reopen our facilities, so you do not have to do anything. If you have paid up-front, your membership end date will be extended ensuring you receive your full membership term. This will be adjusted as soon as we are able to return to re-open. All current memberships have been frozen and as soon as we have further information, we will contact you to advise on reinstating your usage.

Leisure Programmes (including Swim School, Tennis Academy and Gymnastic Academy)

Please be reassured that all payments have now been automatically suspended – so there is no need to cancel your direct debit at the bank, as this will enable you to continue as soon as we are able to return. If your payment includes periods after the 20th March 2020 then we will aim to extend the lesson/course programme, ensuring you receive your full term once we know more about when we can reopen. This will be adjusted as soon as we are able to.

Leisure Bookings (Groups and Schools):

All current bookings have been frozen and as soon as we are able to reopen, we will contact you to advise you further on reinstating your booking with us.

Staying Active:

To help you keep active at home, we have put together a Members' Portal with a range of videos from our partners to help you to #StayInWorkOut: http://yourleisure.uk.com/home-exercise-portal/

Communication:

As you may appreciate, we are working with a skeleton staff at present and therefore kindly request that customers refrain from contacting us either by telephone or email as they are not currently being manned and are only checked periodically.

As events unfold and announcements are made, any further changes to services will be updated on this webpage, so bookmark and check back often.


COVID-19 Update - Leisure Centre E-Bookings and E-Joining

Last updated: 10:58 31 March 2020

Please note, all Leisure Centre E-Bookings & E-Joining facilities are currently unavailable whilst we are closed, these will resume when we re-open.


COVID-19 Update – Beach Huts

Last updated: 13:30 24 March 2020

With the announcements yesterday (23 March 2020) by the Prime Minister and further to our communications in respect of the temporary suspension of our Beach Hut services we would like to reiterate the current position.

[BELOW] “Further to the Government announcement, around ‘social distancing’ and ‘stay at home’ advice, it is with regret that Your Leisure has come to the decision to cease with immediate effect the use and issuing of keys to Beach Huts.

Your Leisure has continued to keep up to date with the guidance issued and was hopeful that this drastic measure may not have been necessary. 

The health and safety of our customers and staff is paramount and as I am sure you can empathise; our teams will be under immense pressure over the coming days. We therefore kindly request that all customers refrain from contacting the Box Office. We will contact our customers as soon as we have further information.

Annual and private hut customers who already have keys MUST refrain from using their huts in order to adhere to the guidance issued. For private plot customers who have arranged with Eagle Sheds / Quinney’s to position their huts, we ask that these be suspended until such time Foreshores returns to normal operation.”

Furthermore, we kindly ask that our customers please be patient with us as we plan (as far as possible) around the future provision of beach huts. We are unsure at this stage if the current suspension will affect beach huts for a full season or only part of the season. This we need to consider further again once the government review the current restrictions within the next 3 weeks or if any extended period is imposed by them.

If the current situation does not change and restrictions are not lifted or are extended, then we will be looking to roll customers payments into the following season to secure your location and hut provision.

We therefore, again kindly request that all customers refrain from contacting the Box Office as we will contact our customers as soon as we have further information around the current position.


COVID-19 Update – Beach Huts

Last updated: 13:45 23 March 2020

Further to the Government announcement issued on Friday and again yesterday evening, around ‘social distancing’ and ‘stay at home’ advice, it is with regret that Your Leisure has come to the decision to cease with immediate effect the use and issuing of keys to Beach Huts.

Your Leisure has continued to keep up to date with the guidance issued and was hopeful that this drastic measure may not have been necessary.

The health and safety of our customers and staff is paramount and as I am sure you can empathise, our teams will be under immense pressure over the coming days. We therefore kindly request that all customers refrain from contacting the Box Office. We will contact our customers as soon as we have further information.

Annual and private hut customers whom already have keys MUST refrain from using their huts in order to adhere to the guidance issued. For private plot customers who have arranged with Eagle Sheds/Quinney’s to position their huts, we ask that these be suspended until such time Foreshores returns to normal operation.

We would like to add that all hut customers who are already on our database as having a hut/plot this will continue in the future.


COVID-19 Update - Memberships

Last updated: 13:30 23 March 2020

Your Leisure facilities are now closed until further notice, following the government directive on Friday (20 March) to close all leisure centres to help stop the transmission of COVID-19.

Memberships Payments:

Please be reassured that all membership and lesson direct debit payments have now been automatically suspended – so there is no need to cancel your direct debit at the bank, as this will enable you to continue as soon as we are able to return.

This means that no payments will be taken from your account, until we are able to reopen our facilities, so you do not have to do anything.

If you have paid up-front, your membership end date will be extended ensuring you receive your full membership term. This will be adjusted as soon as we are able to return to re-open.

Thank you for your continued support – Your Leisure is a not for profit charitable organisation, which means that we reinvest every penny back into our facilities and services. Your continued loyalty will be key to helping us re-open in the future.

Keeping Healthy:

Meanwhile, we want to help you stay fit and active, as it’s the best way to build a strong immune system and stay healthy.

We have been working with a number of our partners to see how they can help keep you active by working out at home.

Les Mills have shared around 100 free workouts that will remain available as long as the disruption from Coronavirus continues. There is no account or login required, simply click and away you go!


COVID-19 Update - Facility Closures

Last updated: 19:00 20 March 2020

Further to the Government announcement this evening, the following facilities are now CLOSED UNTIL FURTHER NOTICE from midnight tonight:

  • Aylesham Welfare Leisure Centre
  • Bluewave Hydrotherapy Pool & Gym, Margate
  • Discovery Park, Sandwich
  • Hartsdown Leisure Centre, Margate - including Gymnastics Centre
  • Feelgood Factory, Margate High St
  • Ramsgate Leisure Centre - including Feelgood Factory & Your Spa
  • Tides Leisure Centre, Deal - including Deal Indoor Tennis Centre
  • Walmer Paddling Pool

We will be taking stock of the latest guidance over the coming days and be in contact with our customers as soon as possible.

Thank you for your patience, continued support and understanding during this unprecedented time, please be assured we are doing everything we can to try and understand the implications as quickly as possible.

The situation is constantly evolving so we will keep you updated as soon as possible with any further changes. When updates are announced, we will direct customers to the webpage via posts on social media.

As you can empathise, the team will be under immense pressure over the coming days and we therefore kindly request that all customers refrain from contacting the Centre as the phone lines will not be manned.

We will contact you as soon as we have further information, please stay safe.


COVID-19 Update – Service Interruption 

Last updated: 15:49 17 March 2020

Further to the Government announcement on Monday 16 March 2020, to avoid pubs, clubs, theatres and other such social venues, Your Leisure have taken the following actions:

  • With effect from midnight on Wednesday 18 March 2020 we will be closing Margate Winter Gardens, Margate Theatre Royal and Dover Town Hall for all public use with a view to re-opening on Monday 20 April.
  • We are currently rescheduling performances and will make contact with customers directly via email or phone to advise on the next steps. We kindly request that all customers refrain from contacting the Box Office unless absolutely necessary to do so.
  • As you can empathise, the team will be under immense pressure over the coming days as the theatre industry was given no prior warning regarding the nature this recent announcement.
  • Thermal Spa at Ramsgate Leisure Centre & Sauna & Steam facilities within Tides Leisure Centre, will also be closed from midnight on Wednesday 18 March 2020 with a view to re-opening on Monday 20 April. Spa treatments will continue to operate.
  • All our leisure centres (including Aylesham & Margate Feelgood Factory) and our main activity programme will remain open for the foreseeable future but with certain limitations on service.
  • Effective from Thursday 19 March there will be no cafeteria within the Leisure Centres or bar provision at Aylesham Leisure Centre.
  • Exercise referral classes will also be cancelled to help protect our most vulnerable customers.

Please be assured that we are working as quickly as possible to understand the implications and to put appropriate steps in place as swiftly as we can.

Thank you for your patience, continued support and understanding during this unprecedented time and we look forward to welcoming you back soon.


COVID-19 Update - Swim England Advice and Guidance

Last updated: 11 March 2020

Swim England has issued the following advice regarding novel Coronavirus (COVID-19).

The Pool Water Treatment and Advisory Group (PWTAG) has been in contact with Public Health England regarding novel coronavirus.

A spokesperson for PWTAG said: “Public health opinion is that it is generally safe to go swimming at this time.

“Water and the chlorine within swimming pools will help to kill the virus.

“However, visitors to swimming pools are reminded to shower before using the pool, to shower on leaving the pool and to follow the necessary hygiene precautions when visiting public places to help reduce the risk of infection.”

These include washing your hands for at least 20 seconds, cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze and do not touch your eyes, nose or mouth if your hands are not clean.

Most importantly, if you feel unwell, please avoid using the pool.

This announcement is not intended to panic anyone and Swim England is sharing the above information to ensure all possible precautions are taken.

Source: https://www.swimming.org/swimengland/coronavirus-advice/


COVID-19 Update - Members

Last updated: 9 March 2020

Your Leisure is following ongoing guidance from Public Health England and we are taking this situation seriously. Your Leisure is committed to ensuring the highest standards for our members and customers, and working hard to maintain safe and hygienic centres.  

Your Leisure’s Corporate Management Team has issued a comprehensive guide to Coronavirus (COVID-19) to ensure that all our facilities are fully briefed on the facts and current guidance on Coronavirus (COVID-19) and have precautionary measures in place, such as the installation of hand sanitiser stations, and decontamination protocols.

Our enhanced cleaning procedures are precautionary and there to help us combat the spread of Coronavirus (COVID-19). We are are actively:

  • Increasing the frequency of the cleaning of our facilities and equipment; with a focus on areas of high contact such as equipment, door handles, lockers, counter tops, barriers etc.
  • We are making sure our soap dispensers are regularly topped up and our hand sanitiser stations are stocked. 
  • Sharing guidance from PHE with our members and customers so that everyone has the facts and know what to do.

However, we also need your help. Please ensure that you:

  • Wipe down the equipment thoroughly before and after use with the cleaning materials provided by the centre.
  • Wash your hands or use hand sanitiser before and after using the equipment.
  • Please make use of our hand wash and sanitiser as you enter and leave a centre. 
  • If you are feeling unwell, please we recommend you do not attend the gym.
  • If you sneeze or cough: Catch it in a tissue and bin it. Our staff will help you find the nearest bin.
  • Follow all Government guidance if you are returning from travelling.

Currently, our sites are open as usual, in line with current Public Health England guidance. However, we are monitoring the situation closely and taking advice from Public Health England, as well as our partners at TDC and DDC. As new guidance is issued, Your Leisure will take the required action. 

If you need personal health advice specifically in relation to Coronavirus (COVID-19), you should call the NHS 111 service or your GP. Please do not attend your GP or emergency department without phoning in advance.

If you have tested positive for Coronavirus (COVID-19) and you have recently used our facilities, please contact the centres reception team via phone or email: