COVID-19 Updates

Please bookmark and check this page for regular updates.

Your Leisure will be posting all updates relating to provision of services on this page.


COVID-19 Update ​- General

Last updated: 08 April 2020

Further to the Government announcement and the continuation around ‘social distancing’ and ‘stay at home’ advice, please find the following updates and recapped information from Your Leisure.

Event and Show Tickets (including Winter Gardens, Theatre Royal and Dover Town Hall):

For the latest information and updates on shows and events please visit Margate-Live at https://www.margate-live.com/coronavirus-covid-19-faqs/

Beach Huts:

We are still unsure at this stage if the current suspension will affect beach huts for a full season or only part of the season. We will need to consider this further against future government updates around the current restrictions and to see if any extended period is imposed. We will keep you all informed as soon as possible.

Leisure Memberships (including Direct Debit Payments and Upfront Annuals)

Please be reassured that all membership and lesson direct debit payments have now been automatically suspended – so there is no need to cancel your direct debit at the bank, as this will enable you to continue as soon as we are able to return. This means that no payments will be taken from your account, until we are able to reopen our facilities, so you do not have to do anything. If you have paid up-front, your membership end date will be extended ensuring you receive your full membership term. This will be adjusted as soon as we are able to return to re-open. All current memberships have been frozen and as soon as we have further information, we will contact you to advise on reinstating your usage.

Leisure Programmes (including Swim School, Tennis Academy and Gymnastic Academy)

Please be reassured that all payments have now been automatically suspended – so there is no need to cancel your direct debit at the bank, as this will enable you to continue as soon as we are able to return. If your payment includes periods after the 20th March 2020 then we will aim to extend the lesson/course programme to ensuring you receive your full term once we know more about when we can reopen. This will be adjusted as soon as we are able to.

Leisure Bookings (Groups and Schools):

All current bookings have been frozen and as soon as we are able to reopen, we will contact you to advise you further on reinstating your booking with us.

Staying Active:

To help you keep active at home, we have put together a Members' Portal with a range of videos from our partners to help you to #StayInWorkOut: http://yourleisure.uk.com/home-exercise-portal/

Communication:

As you may appreciate, we are working with a skeleton staff at present and therefore kindly request that customers refrain from contacting us either by telephone or email as they are not currently being manned and are only checked periodically.

As events unfold and announcements are made, any further changes to services will be updated on this webpage, so bookmark and check back often.


COVID-19 Update - E-Bookings and E-Joining

Last updated: 10:58 31 March 2020

Please note, all E-Bookings & E-Joining facilities are currently unavailable whilst we are closed, these will resume when we re-open.


COVID-19 Update – Beach Huts

Last updated: 13:30 24 March 2020

With the announcements yesterday (23 March 2020) by the Prime Minister and further to our communications in respect of the temporary suspension of our Beach Hut services we would like to reiterate the current position.

[BELOW] “Further to the Government announcement, around ‘social distancing’ and ‘stay at home’ advice, it is with regret that Your Leisure has come to the decision to cease with immediate effect the use and issuing of keys to Beach Huts.

Your Leisure has continued to keep up to date with the guidance issued and was hopeful that this drastic measure may not have been necessary. 

The health and safety of our customers and staff is paramount and as I am sure you can empathise; our teams will be under immense pressure over the coming days. We therefore kindly request that all customers refrain from contacting the Box Office. We will contact our customers as soon as we have further information.

Annual and private hut customers who already have keys MUST refrain from using their huts in order to adhere to the guidance issued. For private plot customers who have arranged with Eagle Sheds / Quinney’s to position their huts, we ask that these be suspended until such time Foreshores returns to normal operation.”

Furthermore, we kindly ask that our customers please be patient with us as we plan (as far as possible) around the future provision of beach huts. We are unsure at this stage if the current suspension will affect beach huts for a full season or only part of the season. This we need to consider further again once the government review the current restrictions within the next 3 weeks or if any extended period is imposed by them.

If the current situation does not change and restrictions are not lifted or are extended, then we will be looking to roll customers payments into the following season to secure your location and hut provision.

We therefore, again kindly request that all customers refrain from contacting the Box Office as we will contact our customers as soon as we have further information around the current position.


COVID-19 Update – Beach Huts

Last updated: 13:45 23 March 2020

Further to the Government announcement issued on Friday and again yesterday evening, around ‘social distancing’ and ‘stay at home’ advice, it is with regret that Your Leisure has come to the decision to cease with immediate effect the use and issuing of keys to Beach Huts.

Your Leisure has continued to keep up to date with the guidance issued and was hopeful that this drastic measure may not have been necessary.

The health and safety of our customers and staff is paramount and as I am sure you can empathise, our teams will be under immense pressure over the coming days. We therefore kindly request that all customers refrain from contacting the Box Office. We will contact our customers as soon as we have further information.

Annual and private hut customers whom already have keys MUST refrain from using their huts in order to adhere to the guidance issued. For private plot customers who have arranged with Eagle Sheds/Quinney’s to position their huts, we ask that these be suspended until such time Foreshores returns to normal operation.

We would like to add that all hut customers who are already on our database as having a hut/plot this will continue in the future.


COVID-19 Update - Memberships

Last updated: 13:30 23 March 2020

Your Leisure facilities are now closed until further notice, following the government directive on Friday (20 March) to close all leisure centres to help stop the transmission of COVID-19.

Memberships Payments:

Please be reassured that all membership and lesson direct debit payments have now been automatically suspended – so there is no need to cancel your direct debit at the bank, as this will enable you to continue as soon as we are able to return.

This means that no payments will be taken from your account, until we are able to reopen our facilities, so you do not have to do anything.

If you have paid up-front, your membership end date will be extended ensuring you receive your full membership term. This will be adjusted as soon as we are able to return to re-open.

Thank you for your continued support – Your Leisure is a not for profit charitable organisation, which means that we reinvest every penny back into our facilities and services. Your continued loyalty will be key to helping us re-open in the future.

Keeping Healthy:

Meanwhile, we want to help you stay fit and active, as it’s the best way to build a strong immune system and stay healthy.

We have been working with a number of our partners to see how they can help keep you active by working out at home.

Les Mills have shared around 100 free workouts that will remain available as long as the disruption from Coronavirus continues. There is no account or login required, simply click and away you go!


COVID-19 Update - Facility Closures

Last updated: 19:00 20 March 2020

Further to the Government announcement this evening, the following facilities are now CLOSED UNTIL FURTHER NOTICE from midnight tonight:

  • Aylesham Welfare Leisure Centre
  • Bluewave Hydrotherapy Pool & Gym, Margate
  • Discovery Park, Sandwich
  • Hartsdown Leisure Centre, Margate - including Gymnastics Centre
  • Feelgood Factory, Margate High St
  • Ramsgate Leisure Centre - including Feelgood Factory & Your Spa
  • Tides Leisure Centre, Deal - including Deal Indoor Tennis Centre
  • Walmer Paddling Pool

We will be taking stock of the latest guidance over the coming days and be in contact with our customers as soon as possible.

Thank you for your patience, continued support and understanding during this unprecedented time, please be assured we are doing everything we can to try and understand the implications as quickly as possible.

The situation is constantly evolving so we will keep you updated as soon as possible with any further changes. When updates are announced, we will direct customers to the webpage via posts on social media.

As you can empathise, the team will be under immense pressure over the coming days and we therefore kindly request that all customers refrain from contacting the Centre as the phone lines will not be manned.

We will contact you as soon as we have further information, please stay safe.


COVID-19 Update – Service Interruption 

Last updated: 15:49 17 March 2020

Further to the Government announcement on Monday 16 March 2020, to avoid pubs, clubs, theatres and other such social venues, Your Leisure have taken the following actions:

  • With effect from midnight on Wednesday 18 March 2020 we will be closing Margate Winter Gardens, Margate Theatre Royal and Dover Town Hall for all public use with a view to re-opening on Monday 20 April.
  • We are currently rescheduling performances and will make contact with customers directly via email or phone to advise on the next steps. We kindly request that all customers refrain from contacting the Box Office unless absolutely necessary to do so.
  • As you can empathise, the team will be under immense pressure over the coming days as the theatre industry was given no prior warning regarding the nature this recent announcement.
  • Thermal Spa at Ramsgate Leisure Centre & Sauna & Steam facilities within Tides Leisure Centre, will also be closed from midnight on Wednesday 18 March 2020 with a view to re-opening on Monday 20 April. Spa treatments will continue to operate.
  • All our leisure centres (including Aylesham & Margate Feelgood Factory) and our main activity programme will remain open for the foreseeable future but with certain limitations on service.
  • Effective from Thursday 19 March there will be no cafeteria within the Leisure Centres or bar provision at Aylesham Leisure Centre.
  • Exercise referral classes will also be cancelled to help protect our most vulnerable customers.

Please be assured that we are working as quickly as possible to understand the implications and to put appropriate steps in place as swiftly as we can.

Thank you for your patience, continued support and understanding during this unprecedented time and we look forward to welcoming you back soon.


COVID-19 Update - Swim England Advice and Guidance

Last updated: 11 March 2020

Swim England has issued the following advice regarding novel Coronavirus (COVID-19).

The Pool Water Treatment and Advisory Group (PWTAG) has been in contact with Public Health England regarding novel coronavirus.

A spokesperson for PWTAG said: “Public health opinion is that it is generally safe to go swimming at this time.

“Water and the chlorine within swimming pools will help to kill the virus.

“However, visitors to swimming pools are reminded to shower before using the pool, to shower on leaving the pool and to follow the necessary hygiene precautions when visiting public places to help reduce the risk of infection.”

These include washing your hands for at least 20 seconds, cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze and do not touch your eyes, nose or mouth if your hands are not clean.

Most importantly, if you feel unwell, please avoid using the pool.

This announcement is not intended to panic anyone and Swim England is sharing the above information to ensure all possible precautions are taken.

Source: https://www.swimming.org/swimengland/coronavirus-advice/


COVID-19 Update - Members

Last updated: 9 March 2020

Your Leisure is following ongoing guidance from Public Health England and we are taking this situation seriously. Your Leisure is committed to ensuring the highest standards for our members and customers, and working hard to maintain safe and hygienic centres.  

Your Leisure’s Corporate Management Team has issued a comprehensive guide to Coronavirus (COVID-19) to ensure that all our facilities are fully briefed on the facts and current guidance on Coronavirus (COVID-19) and have precautionary measures in place, such as the installation of hand sanitiser stations, and decontamination protocols.

Our enhanced cleaning procedures are precautionary and there to help us combat the spread of Coronavirus (COVID-19). We are are actively:

  • Increasing the frequency of the cleaning of our facilities and equipment; with a focus on areas of high contact such as equipment, door handles, lockers, counter tops, barriers etc.
  • We are making sure our soap dispensers are regularly topped up and our hand sanitiser stations are stocked. 
  • Sharing guidance from PHE with our members and customers so that everyone has the facts and know what to do.

However, we also need your help. Please ensure that you:

  • Wipe down the equipment thoroughly before and after use with the cleaning materials provided by the centre.
  • Wash your hands or use hand sanitiser before and after using the equipment.
  • Please make use of our hand wash and sanitiser as you enter and leave a centre. 
  • If you are feeling unwell, please we recommend you do not attend the gym.
  • If you sneeze or cough: Catch it in a tissue and bin it. Our staff will help you find the nearest bin.
  • Follow all Government guidance if you are returning from travelling.

Currently, our sites are open as usual, in line with current Public Health England guidance. However, we are monitoring the situation closely and taking advice from Public Health England, as well as our partners at TDC and DDC. As new guidance is issued, Your Leisure will take the required action. 

If you need personal health advice specifically in relation to Coronavirus (COVID-19), you should call the NHS 111 service or your GP. Please do not attend your GP or emergency department without phoning in advance.

If you have tested positive for Coronavirus (COVID-19) and you have recently used our facilities, please contact the centres reception team via phone or email: