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Beach Hut Frequently Asked Questions

Read our Terms & Conditions ONLINE HERE

What is the weekly hire period?

All hire periods are stated on your booking confirmation. The weekly hire period is from 10:00am on Saturday to midday on Friday. Keys must be returned to the bay office by midday.

How do I collect my keys?

Weekly hire customers can collect the key from the bay office after 10:00am Saturday and must be returned to the bay office by midday on Friday.

What time can I access the hut?

All huts can be accessed from 6:00am and must be locked by one hour after sunset. Access is not permitted overnight.

What can I store in the hut?

General beach items can be stored within the hut such as water sports equipment, beach toys, chairs etc., however, customers are reminded that any loss or damage is the hirer's responsibility and therefore should refrain from storing valuable items. Any food should be stored in air-tight / fully sealed containers to reduce the attraction of pests.

 

The Hut is fitted with a gas trivet and bottle, how do I use it and what happens when the gas runs out?

Some huts are supplied with a gas trivet. The welcome pack contains an information leaflet on how to use the trivet. Customers must keep the surrounding area clear. If you have any problems or require a new gas bottle, please speak directly to a member of the bay team or call our Customer Support Team on 03333 660 661. We will arrange a replacement as soon as possible.

 

What services or amenities are available to me?

Each Bay has varied amenities such as toilets, showers, catering outlets and accessible facilities. These can be viewed on the main Beach Hut Guest web page.

 

Can I use a BBQ on the beach?

BBQs are only permitted on certain bays after 18:00. Full details of the use, disposal and type permitted can be found on the main Beach Hut Guest web page.

 

Are dogs allowed on the beach or promenade?

Dogs are welcome at some bays whilst others have restrictions. For a full list of the restrictions can be found on the main Beach Hut Guest web page.

 

How can I hire a daily hut?

Daily huts will become available online to book if the hut is not sold as a weekly hire. Daily hire will become available 7 days before the date and cannot be booked in advance. 

Who can I contact for further information?

Our Customer Support Team is available by emailing CST@yourleisure.uk.com or please speak to a member of our Bay Team. 

 

What happens if I change my padlock?

If you change the padlock on your beach hut, you need to ensure you give a copy of the key to the Bay Inspector. If we don't have a copy and need to enter your hut for checks or emergency work, we will cut the padlock off and replace it. The replacement can be picked up from the Bay inspector. 

 
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