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Booking FAQs

How do I book online?

Members and non-members can book activities online using our Live Better app or web browser using "Search & Book". You will need to have an account set up first before using the app.

Non-members booking on a pay-as-you-go basis: Use the online booking system to search by centre, activity and scroll through the available programme. Find the session you wish to attend and book online. You will be able to create an account during the checkout stage.

Members and non-members will need to create an account first to access booking via the Live Better app. Members can do this via their welcome email or using the information below. Non-members, you can create an account when booking your first activity online then using the details you provide, download and log into the app. 

Members account setup: When you joined, you should have received an email regarding setting up your online account. You will need to follow the link in the email and set your password. If you have not received this email, you can CLICK HERE to reset your password now and you'll be able to LOGIN HERE. Once you have set up your online account, you will be able to book using our web browser booking system or our app

If space is available, you can book at centre on arrival, however, to avoid disappointment, we recommend booking all activity sessions in advance.

How far in advanced can I book online?

Non-members can book online on a PAYG basis 5 days in advance. Members can book 8 days in advance or 14 days in advance depending on their subscription's advanced booking perk. All membership information can be found online here

How can I log into the app to book?

Download the app today. Easily check all timetables and programmes. Book on the go. Manage your bookings. Stay up-to-date with member news & offers. The FIRST time using the Live Better app, you will need to log in using your registered email address and password you set on your online account. If you have not done this already, you can CLICK HERE to reset your password. You will enter your email address and receive an email with a link (link is live for 10 minutes) to set up a password. Once you have done this, you can login to the app.

NB: Please ensure when re-setting your password that there are no capital letters within or extra spaces at the end of your email address as the system is case sensitive and you may find the following error message "invalid email". For help with the app, please speak to a member of the team at the centres or contact CST@yourleisure.uk.com.

The Live Better app is available for iOS and Android from your app and Play stores search or click the button below for links.

Why do I need to book sessions online?

First, it's so that you know you have a space rather than getting to the centre and being disappointed by a "session now full" sign as pool sessions, classes and some other sessions, have capacity limits. It also means that long queues are a thing of the past. Booking in advance ensures we know who is in our centres and can create safer spaces.

Can I cancel a booking?

Yes. You can cancel a booking using the Live Better app under "My Bookings" or in the account area of the online booking system up to 60 minutes prior to an activity session commencing. If you are unable to cancel in advance using the app or online, you can email CST@yourleisure.uk.com with your details and the Customer Support Team can update your account or you can call CST on 03333 660661 and leave a voicemail to have the booking removed.

Can I book & pay in centre?

You can book in centre via one of our kiosks/receptions that accept cashless payment methods. However, we do recommend booking in advance. The kiosks/receptions can also be used to book up to 5 day in advance for future sessions. Please note, in-centre advance booking is 5 days, members have 8 or 14 days advanced booking perks depending on membership package, the 8 or 14 day advanced booking perk is for online or in-app booking.

How many times do I need to swipe my card on attendance?

You can swipe your card on entry and it will check you in for all booked activities scheduled during a 3-hour window of the day you swipe.

Does the pool/class/gym programme change for Bank Holidays?

Yes. The Bank Holiday programme will see revised pool, class and activity timetables and gym times as well as no course lessons. You can check all activity session times, and availability and book online or using the Live Better app.

Where can I park?

Blue Wave: Customers can park in the centre car park for free during opening hours. The car park has a gate which will be locked by the centre team.

Hartsdown: Customers can park in the Thanet District Council* controlled public car park in-front of the centre for free.

Ramsgate: Customers can park in any Thanet District Council* controlled public car parks. The nearest car park in Cannon Road which is next to the centre accessible by a small path. Members get a parking permit which offers up to 3 hours free parking (collect from centre when collecting membership card). The car park is currently free to all on Saturdays, always check TDC website for up-to-date information.

Tides: Customers can park in the Dover District Council* controlled car park in-front of Tides for 4 hours free with a ticket from the pay and display machines. Follow on-machine instructions.

You can check information and terms of use on public car parks online at the TDC or DDC websites.

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