fbpx

Group-Ex FAQs

Where can I view the class timetable?

The class programme can be viewed online using our Live Better app or by visiting our website and using "Search & Book".

        Live Better app: You can browse all upcoming classes in the app by clicking the "Classes" tile and selecting your centre of choice. 

        Web: On the web browser system, you can click "Search & Book" from the main menu then search for classes by selecting your centre of choice, selecting "Group Exercise" and the filter by date and time.

Do I need to bring my own mat?

Yes. For classes where mats are applicable, please bring your own mat. A range of larger equipment such as barbells, kettlebells, will be provided.

Can I cancel a class booking?

Yes. You can cancel a booking using the Live Better app under "My Bookings" or in the account area of the online booking system up to 60 minutes prior to an activity session commencing. If you are unable to cancel in advance using the app or online, you can email CST@yourleisure.uk.com with your details and the Customer Support Team can update your account or you can call CST on 03333 660661 and leave a voicemail to have the booking removed.

Does the pool/class/gym programme change for Bank Holidays?

Yes. The Bank Holiday programme will see revised pool, class and activity timetables and gym times as well as no course lessons. You can check all activity session times, and availability and book online or using the Live Better app.

x