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Swimming FAQs

How much does it cost?

PAYG swimming prices vary depending on which session your are booking. The price of pool sessions the can be viewed online using our Live Better app or by visiting our website and using "Search & Book", searching and selecting your session. All swimmers need a paid booking or booking as part of a valid membership.

Live Better memberships have swimming included in their subscriptions. You can view memberships and join online here. Live Better memberships are great value and could save you money vs. PAYG swimming depending on usage.

Can I come swimming anytime?

We operate on a pre-booking system for swimming sessions. This has had lots of positive feedback from customers as it has reduced long wait times to access the pools during busy periods. See below for information on pre-booking sessions.

How do I book swimming?

Members and non-members can book activities online using our Live Better app or web browser using "Search & Book". You will need to have an account set up first before using the app.

Non-members booking on a pay-as-you-go basis: Use the online booking system to search by centre, activity and scroll through the available programme. Find the session you wish to attend and book online. You will be able to create an account during the checkout stage.

Members and non-members will need to create an account first to access booking via the Live Better app. Members can do this via their welcome email or using the information below. Non-members, you can create an account when booking your first activity online then using the details you provide, download and log into the app. 

Members account setup: When you joined, you should have received an email regarding setting up your online account. You will need to follow the link in the email and set your password. If you have not received this email, you can CLICK HERE to reset your password now and you'll be able to LOGIN HERE. Once you have set up your online account, you will be able to book using our web browser booking system or our app

NB: ** Aqua Aqua & Active Aqua sessions are available to book through the Group-Ex programme not swimming.

NB: All swimmers (including 0-15 year olds) must have a session booking to enter the pool, either a paid online booking in advance or booked online and paid for on the day in centre (card only) or booking as part of a valid membership.

NB: Please note, once a session is full, no more bookings can be made online or in centre.

NB: When booking an Open Swim just select Lane 1 if the booking system asks; there are no lanes for an Open Swim Lane 1 books a place in the pool.

NB: Only Parent & Toddler*** sessions include a joint booking for 1 Child (0-4 years) and 1 Adult (16+) to enter the pool under one booking. All other swimming sessions require an individual booking per swimmer - Example, 4 swimmers = 4 bookings (***excluding Tides where you can book multiple spaces on one booking for Parent & Toddler - please check Pool Admission Policy for Ratios).

NB: Only Disabled Swim sessions include a joint booking for 1 Service User and 1 Carer to enter the pool under one booking. All other swimming sessions a holder of a carers' membership can accompany the 'cared for' free of charge but these sessions require two individual bookings to admit two people into the pool. Click here for our Carers Policy.

Why do Open Swim sessions have lanes?

Open Swim sessions do not have lanes but the system sections the pool off into lanes. When booking an Open Swim just select Lane 1 if the booking system asks; there are no lanes for an Open Swim Lane 1 books a place in the pool.

Do I need to book Two Spaces for Parent & Toddler Swims?

Only Parent & Toddler*** sessions include a joint booking for 1 Child (0-4 years) and 1 Adult (16+) to enter the pool under one booking. All other swimming sessions require an individual booking per swimmer - Example, 4 swimmers = 4 bookings (***excluding Tides where you can book multiple spaces on one booking for Parent & Toddler - please check Pool Admission Policy for Ratios).

Do I need to book spaces for carers?

Only Disabled Swim sessions include a joint booking for 1 Service User and 1 Carer to enter the pool under one booking. All other swimming sessions a holder of a carers' membership can accompany the 'cared for' free of charge but these sessions require two individual bookings to admit two people into the pool. Click here for our Carers Policy.

Whats your pool admission policy?

Your Leisure's Pool Admission policy can be read online here

Why do I need to book sessions online?

First, it's so that you know you have a space rather than getting to the centre and being disappointed by a "session now full" sign as pool sessions, classes and some other sessions, have capacity limits. It also means that long queues are a thing of the past. Booking in advance ensures we know who is in our centres and can create safer spaces. You can book in-centre on the day but there may not be any spaces.

Can I cancel a pool booking?

Yes. You can cancel a booking using the Live Better app under "My Bookings" or in the account area of the online booking system up to 60 minutes prior to an activity session commencing. If you are unable to cancel in advance using the app or online, you can email CST@yourleisure.uk.com with your details and the Customer Support Team can update your account or you can call CST on 03333 660661 and leave a voicemail to have the booking removed.

Online it states session is "Full", will there be spaces on the door?

Unfortunately, all space availability is online, due to health and safety once fully booked we cannot take any further bookings for that session on the door or by phone.

Do I need to pay for under 0-15 year olds?

Yes. All users of the pool need to pay for a slot (or a booking as part of a membership) to manage capacity.

Do you sell swimming items such as goggles, arm bands and trunks/costumes?

Yes, our centres have a retail section which sells a range of swimming apparel and items. Check in-centre for stock.

Does the pool/class/gym programme change for Bank Holidays?

Yes. The Bank Holiday programme will see revised pool, class and activity timetables and gym times as well as no course lessons. You can check all activity session times, and availability and book online or using the Live Better app.

Do you have lockers?

Yes. Lockers are available in changing rooms for customers to use. Lockers require a 20p coin.

Blue Wave lockers work using a £1 coin that is refunded after use.          

When booking "Open Swim" online there are lanes, why?

This is just a function in the online system, select any lane option when booking an Open Swim session and it will count as an Open Swim booking.

Do you have baby change facilities?

Yes. Baby change units are available in our changing rooms.

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