Category Archives for Home Page

Total Gym Re-fit for Hartsdown Leisure Centre

Yes, it’s open and your feedback about our fresh look gym equipment has been fabulous.

 

You are telling us you are delighted with all our wonderful brand-new Technogym work out equipment.

With 20 new Group Cycles and equipment to strengthen and work every muscle in your body, there is no longer any excuse not to get in shape at Hartsdown Leisure Centre.

Our new equipment is ideal of all user levels and includes a comprehensive range of cardio and strength equipment covering upper, lower and total body routines, ensuring exceptional training comfort along the way.

And if you are not sure how to operate our new training aids, our friendly and trained team are on hand to give advice and training tips too.

We are proud of our new gym and if you haven’t already taken a look, we hope you will be too.

Whatever your ability or previous experience, now is the time to visit our beautiful new gym and test it out for yourself. You will not be disappointed.

Your Leisure Goes Social

We are loving talking to you guys!

It’s so great to hear all your fun news and your ideas. That’s why we’re so excited to have made it even easier for you to talk to us.

Social Media is AMAZING!

Social is where you make us blush with your lovely reviews and, sometimes, let us know where we fall short – Either way we love the feedback. It helps us help you ‘Enjoy Life and Have Fun’!

So, we’ve massively improved our focus on social media customer care. 🙌

Your Leisure has long recognised social media is how you want to talk to us, but until recently, because of technology restraints, all our customer service communication on line has been handled at our Head Office. We agree it has been far from satisfactory. There has been a massive need to empower all our centres with their own access to this ever more popular form of communication.

Whilst all older mediums of communication are still very relevant, so now, just as important is social media.  So, over several months, a dedicated team has been experimenting with various platforms, testing their effectiveness for use in all our centres. The idea has been to give back control of customer service to each centre, so we can meet you, our customers, at the place of your choosing, be that on the phone, by letter, email or social media.

It’s taken time, but over the last few weeks we have been rolling out to the Leisure Centres a platform called Hootsuite.

Hootsuite makes it possible to monitor and be proactive with different social media platforms all in one place; for our purposes, we are concentrating on Facebook and Twitter.

Hootsuite has already been rolled out to Hartsdown, Tides and Dover and the feedback from customers and staff has been fantastic!

The benefits this brings are many.  It means that each centre can now once again control their own customer enquiries from any medium a customer wishes to approach them. They can do it, using local knowledge and so deliver a positive solution to the customer. It’s a win win for everyone.

Over the next couple of weeks the Hootsuite roll out will be completed with the addition of Ramsgate Leisure Centre and our Theatre Box office going live on the system too.

Using Hootsuite is our latest step to improve on the delivery of our expectation to excel in customer care.

 

 

It’s business as usual at the Sea Sports Centre Dover

Having achieved Government approval in 2012 for the Dover Western Docks Revival project the redevelopment work is now under way.

The result will be a transformed waterfront with a new marina curve attracting a host of new shops and businesses magnifying the unique back drop of the harbour, cliffs and castle.

Whilst a small amount of inconvenience must be expected in the development area during the works, it is very much business as usual for the Dover Sea Sports Centre. Although the western end of Waterloo Crescent and Esplanade access will be closed off to vehicles, pedestrian and cycle access will be maintained at all times.

With the Union Street access to the Esplanade unavailable during the development, easy access to the Harbour House car park and other pay and display parking will be by way of Marine Parade and Wellesley Road approaching from the Eastern docks. You can be sure of a warm welcome at the Dover Sea Sports Centre and we look forward to seeing you soon.

Mystery Shoppers Needed

Mystery Shopper at Your Leisure

As part of our continued commitment to improvement and service review, we need some stealthy people to do some investigations into our services at the leisure centres.

We are looking for users of all our leisure facilities in Hartsdown, Ramsgate, Tides and Dover Leisure Centres.

This includes; Gym, Swimming, Classes, Sports Hall and Softplay (Ollie’s)

All participants will earn £32.50 for each review form they complete

If you would like to apply or would like more information, please call Angela Simmons on 01843 868302.