Last updated: 7 May 2020 via Connect Well East Kent

Get Coronavirus support as an extremely vulnerable person:

Register if you have a medical condition that makes you extremely vulnerable to Coronavirus. For example, you’ll be able to ask for help getting deliveries of essential supplies like food. If you’re not sure whether your medical condition makes you extremely vulnerable, register anyway. You can register yourself, or on behalf of someone else. www.gov.uk/coronavirus-extremely-vulnerable


Connect Well East Kent


Hub team are operational as normal and telephone services are still active.

Open Mon, Weds and Fri 8:30am – 6pm

 Tues and Thurs 9am – 5pm



0300 302 0178

Carers Support East Kent

CSEK are operational as normal and the Hub team still offering emotional support.

Open Mon, Weds and Fri 8:30am – 6pm

 Tues and Thurs 9am – 5pm

0300 302 0178

Silverline Telephone Befriending Service

24 Hour befriending service.

 Free, confidential service to share worries and fears. A good sign posting service. he Silver Line is a helpline and friendship service for people aged 55 and over.

0800 470 80 90

Thanet Coronavirus support

A list of services across Thanet who are offering support during this difficult time. Click the link to the right.

Age UK Thanet

Day Services are open to existing clients and are offering I and A support over the phone only. Also available for shopping calls.

Buddy Box Hot Meal Delivery is open for anyone that needs food and is £8.00

 Age UK Support at Home Service – operational as per normal contact Debby Turner via email.

Ageless Thanet

Providing a free telephone service, during office hours, for 50+ Thanet residents who are struggling with feelings of social isolation and loneliness during this time and would like to hear a friendly voice to see how you are.

You can contact them via phone, email or on social media (Facebook and Twitter)

 Ageless Thanet will also be sharing videos on how to use the internet and social media to stay connected with friends and family during the COVID – 19.  

Cliftonville Community Centre

Open as usual Mon, Tues, Weds and Fri up until 1st April

From 1st April Mon, Tues and Weds from 9:30-12:30am 

Elaine or Paul 01843 221913

Global Generation Church

The Global Generation site is now closed.

Offering support over the telephone. Supporting Orbit Customers with accessing food and supplies.  All Services will be shared online until further notice.

 Currently the aspire homeless project is currently still operational.

01843 226232

Thanet Community Support Partnership

TCSP are offering their car scheme to all ESSENTIAL hospital/medical appointments only.

Samantha Howlett

01843 609337


Salvation Army, Ramsgate

They are currently running a food bank but please ring ahead to make an appointment as it may cause unnecessary travel.

 The Salvation Army are also available to deliver food and supplies to elderly who are self isolating in the Ramsgate area.

Carl Whitehead

 07900 497326

The Gap Project

Still open for homeless support on Friday 20/3, 2-4pm. Café still open at the moment. Friday afternoon club planned to run.

01843 602762

The Bus Café Thanet

Offering a home delivery service from their food and drink menu between 9am and 3pm. No minimum order and no charges for delivery. They have bread and different types of milk available and all prices will be the same as in the shop.

01843 297985

St Pauls Food Bank (Margate)

Open as usual – Thursday mornings 10:30am – 12:30pm

01843 221913

Thanet Community Transport Association

Offering a personal shopping service and wiling to help anyone who is self isolating and who cannot get out and about.

01843 602030

Westgate Town Council

The town council are offering a service of volunteers to visit homes within the town to help isolated people to do shopping, walk the dogs, friendly phone calls, picking up prescriptions and general needs. 

If you know someone who needs this please contact the Town Clerk on the number/email to the right.

Changing Minds - The Lifeboat project

They will provide mental health support, advice, anxiety management, food and essentials for the local community throughout the Corona virus Pandemic. This will consist of weekly podcasts, videos discussing all things wellbeing, exercise, nutrition and more!

To offer free delivery of care packages for those in isolation within our local community, including food, toiletries & entertainment (Crosswords, card games, colouring books, etc).

To establish a phone line for those seeking a friendly chat / video chat if possible. To set up a social media hub for individuals to access for tips on combating loneliness whilst in isolation. To grow and adapt the project alongside the ever-changing situation to provide support for as many affected individuals as we can possibly reach.

Best One Westgate

They are offering free home delivery services for supplies such as food etc.

01843 831664

Krusty Kobb bakeries

Offering free home delivery for food to peoples home who are self isolating and are unable to get out.

01843 835447

Prentis Greengrocers

Offering free home delivery to self isolated people. (Fruit and veg etc)

01843 834934

Posillipos restaurant Broadstairs

Are offering to do peoples shopping and deliver it to their home for self isolated people.

01843 601133

The Kitchen CT9 in Cliftonville

Will deliver any surplus stock they have to peoples homes who are self isolating.

01843 293376

Birchington Support group

Are offering a free service which includes shopping locally, walk dog and collect prescriptions etc.

Dave Adams  - 07540 813028 or Jan Adams – 07540 812564

Farley’s Furniture

The business wants to support anyone in need living in Ramsgate, Margate, Broadstairs, Westgate, Birchington and Sandwich. They will go and get the shopping and deliver it to their home. Delivery is free. The business said people who want to use the service can pay them for the shopping in cash on delivery or by bank transfer.


01843 593069

Age Concern Deal

Day Services are still operational as per government guidelines. Hot meals are costed at £7.00

 Offering food delivery services and hot meal deliveries. (Both are paid for services and will be invoiced at a later date)

01304 372608 – Deal

Age UK Folkestone

Day Services are still operational as per government guidelines 

Offering food delivery services and hot meal deliveries. Hot meals are costed at £7.00

(Both are paid for services and will be invoiced at a later date)

01303 279031 - Folkestone

Age UK Herne Bay

Day Services are now closed.  

Befriending service is now a telephone befriending service between working hours. There is also A Call in Time – can sign up to this online on the national Age UK’s website. One call a week from a befriender. It may be a few weeks or so (especially now as demand may be high) before they match people up with volunteers but worth registering.

Personalised Independence Programme – virtual hub -  still accepting referrals – still supporting via telephone and where we can.

01227 749570

Services can be accessed Online www.ageuk.org.uk

Age UK Faversham

Age UK Faversham are providing meals on wheels and the Hands 2 Help independent living service (which can do shopping). I&A available as usual, but most of the work is being done over the telephone.

01795 532 766

Whitstable Food Bank - CLOSED

Whitstable Umbrella Centre Will be providing food parcels during isolation periods and are happy for neighbours/friends to collect food parcels on behalf of people who are isolating.

CLOSED - 01227 274880

Deal Food Banks

St Richards church – Tuesdays 12pm -2pm

Wednesday Victoria Road 4:30pm – 6pm

Fridays Trinity Church Union Road 10am -12pm

Foodbank centres open but no tea or coffee

01304 728428

Sandwich Food Banks

Thursdays Phoenix Centre Jubilee Road 1pm-3pm

 Foodbank centres open but no tea or coffee

01304 728428

Ashford Age UK

Meals on Wheels, Meals on Wheels Plus (3 meals delivered – to include lunch, tea and breakfast for the following day), Shopping, Prescription collection, Keeping in touch calls, Telephone befriending, Dog walking.

01233 668765

Aylesham Food Banks 

Fridays – St Fimbarr Church Market Square 12:30pm – 2:30pm

 Foodbank centres open but no tea or coffee

01304 728428

Ashford Vineyard Church

Mon, Tues, Thur 9-12 noon & last Sat of every month

 If in need please contact the foodbank.

01233 331919

Ashford Community Care

Food shopping delivery services Ashford.

Martin Kemp 07732 977417 / 01233 612224

Home help choice

Food shopping delivery services Ashford.

Richard Spinx 07807 177656

Faversham Food Bank

The Gospel Mission Church,
Tanners Street

WEDNESDAY 1.30pm to 4.00pm

 FRIDAY 1.30pm to 4.00pm


Folkestone Methodist Church

Sandgate Road Folkestone

Tues and Fri 2pm -3:30pm

Please check the website www.shepway.foodbank.org.uk  as regular updates will be posted on here


New Romney Christian Centre

North Street

Tues 5:30pm -7pm

 Please check the website www.shepway.foodbank.org.uk  as regular updates will be posted on here



Hardy Hall, Skinner Road

Fri 6:30pm – 7:30pm

 Please check the website www.shepway.foodbank.org.uk  as regular updates will be posted on here


Savages Fruit and Veg Lydd

Offering fruit baskets and other veg within the Lydd area. Also offering a delivery service as well.

01797 363280

Kerry’s kitchen Lydd

A local café which are making food deliveries within the Lydd area.

01797 321052

Elham Wellbeing

A group of volunteers who are offering services such as, Food Shopping, Prescription Collection, dog walking or just companionship.

Claire – 07702268475


Live at Home Folkestone

Offering a telephone befriending service for people in the Folkestone district

Ashford Volunteer Centre

The befriending service visits at home is still going and if it cant be a home visit it will be a telephone befriending service.

 They are also still running they’re community transport but only have a few drivers left so they are trying to do just emergency.

01233 665535

Age UK Canterbury

Hot Meal Delivery Services for a two course Lunch ( £8.50) and Supper if required ( £3.50)-These are both paid for services and will be invoiced at a later date.

Telephone contact service in relation to Information & Advice, Befriending and arranging support services such as Shopping and Medicines collection and others as established going forward

Foot Health Service through a triage arrangement within clinic setting and Home Visiting setting.

01227 462368

Furley Page Solicitors Canterbury

Furley Page have set up a telephone buddy system to offer companionship and support to elderly members of the community who need to self-isolate due to the coronavirus outbreak. The telephone buddy system helps to alleviate social isolation and ensure that no-one is struggling at home alone, without essential food and medication. It will provide welcome regular contact for elderly citizens who are isolated and enable our volunteers to check that they are OK and arrange any help or support they may require during this difficult time

It will provide welcome regular contact for elderly citizens who are isolated and enable our volunteers to check that they are OK and arrange any help or support they may require during this difficult time.

The buddy scheme is not just for current members of our group and we intend to offer our assistance to all elderly and vulnerable people in the local community who are isolated as a result of the coronavirus outbreak.

Val Prosser or Melanie Christodoulou

 01227 763939

Twenty Four Door Step Delivery Folkestone, Dover and Hythe

something for the community. Thus we propose to utilise our kitchen and chefs by offering a home delivery service of farm fresh produce and professionally prepared items. 

All sales will be cashless if you wish by BACCS, PayPal or card payments!

Order by 4pm for NEXT DAY DELIVERY hopefully by 12pm depending on demand. (minimum delivery £15)

 We can try and get anything not on this list so please do not hesitate to ask.


Romney Marsh Day Centre

The day centre is closed but they are offering a telephone service, advice and information help.

01797 363888

Senior helping Seniors

Offering support to people aged over 70 shopping services, befriending, support services, emotional support. The services is costed at £24.60 per hour.

01227 454900

Peekaboo Pet Services

We are offering to walk dogs/pets for isolated and elderly people. This is a free service and covering the Dover/Whitfield area.

07584 320039

Teynham Parish Council

If you need help with

  • Shopping
  • Posting mail
  • Urgent supplies
  • A friendly phone call 

Contact Teynham Parish council and one of our volunteers will contact you.


01795 487063

07597 829578

Folkestone and Hythe District Council

We have set up a local dedicated COVID-19 helpline and email for residents. - Find out about help and assistance available locally and national support - Offer to volunteer and become a champion within the community Open 9am – 5pm seven days a week

KOOTH – Online Mental Health Service for 10-16 year olds

As it stands we are no longer able to visit schools, youth provisions or medical centres to talk about the service. We are looking to make as many young people aware of the service as possible and we are trying to do this remotely. Any support or advice you have would be greatly appreciated. Our Kooth Overview video can also be used - https://vimeo.com/318731977/a9f32c87de

Kooth is a mental health organisation that offer free online counselling and advice to those who are aged 10-16 years old who do not want to talk face to face with someone.

Live Well Kent

Live Well Kent Thanet Services Richmond Fellowship- Referral info.thanetspace@richmondfellowship.org.uk or 01843 280022

East Kent Mind - info@eastkentmind.org.uk or call 07950 608827 SpeakUp CIC - Support and social SpeakUpCIC - Night Owls is a closed on-line peer support group. Call 01843 448384

SpeakUpCIC- Personality Disorder Support Group (PERDI) SpeakUp CIC - SpAce Art and Craft Project SpeakUp CIC Referral admin@speakupcic.co.uk or 01843 448384

Rethink Thanet Way Employment - Referral thanetway@rethink.org

Porchlight Community Inclusion Service Porchlight Community Link Service Porchlight Community Housing Service Porchlight Thanet Health Inclusion Service (THIS) Referral to 0800 567 7699 info@livewellkent.org.uk

 Porchlight Live Well Kent Central Referral Line 0800 567 7699 or email info@livewellkent.org.uk 

Live Well Kent Website - https://livewellkent.org.uk/

Live Well Kent Services South Kent Coast South Kent Mind - provide a Wellbeing programme Referral 01303 250090 southkentmind.org.uk 

Take Off Peer Groups – Referral - 01227 788211 SpeakUp CIC - Support and social groups SpeakUpCIC - Night Owls is a closed on-line peer support group Referral admin@speakupcic.co.uk or 01843 448384

Shaw Trust Employment Service and Porchlight Work4Wellbeing (formally JET IPS Employment) Referral 0800 567 7699 info@livewellkent.org.uk

 Porchlight Community Inclusion Service Porchlight Community Link Service Porchlight Community Housing Service Porchlight Live Well Kent Central Referral Line 0800 567 7699 or email info@livewellkent.org.uk

Live Well Kent Website - https://livewellkent.org.uk/ 

We are still accepting referrals so if you need support or need to refer someone you can call our referral line on 0800 567 7699, email us on info@livewellkent.org.uk or contact services directly.