Your Leisure Terms & Conditions (Leisure) v2 May 2023
The term “Your Leisure”, “us” or “we” refers to the owner of the website whose registered office is Your Leisure Kent Ltd, Discovery Park, Innovation House, Innovation Way, Sandwich CT13 9FF. Our company registration number is 28889R England. The term “you” refers to the user or viewer of our website. For more information on our policies and procedures please contact us via the ‘Contact Us’ section of this website.
Policies and procedures are subject to change without notice and may vary at each centre. While every effort is made to ensure that all the information on this site is up to date and correct, Your Leisure will not be held responsible for any loss, direct or indirect resulting from use of this information.
Online bookings (include gym start up sessions, group exercise class, tennis courts, squash courts, badminton courts, 5-a-side football pitches and other sports hall activities).
Section One: Online Membership Joining Terms & Conditions
1. Acceptance as a Member
Your Leisure Kent Ltd shall include the Manager and any employee or agent of the Company. Your Leisure Kent Ltd shall have absolute discretion upon whether to accept the application for membership of an applicant as a member. If an application for membership is accepted by Your Leisure Kent Ltd, membership by the applicant shall commence upon the date of acceptance. The member will be issued with a temporary membership number. The membership must then be validated in person within 7 days of the online application together with the required verification documentation. Where online membership applications are not validated within 7 days the membership will be terminated. Any advance fees paid will NOT be refundable.
Upon validation, the member shall be issued with a membership card personal to them as an individual and shall be entitled to all of the rights and privileges exercisable by the type of membership for which their admission to the center is gained on presentation of the membership card only. Your Leisure Kent Ltd operates a no card, no entry policy for members. Acceptance by Your Leisure Kent Ltd of an application for membership of the Centre shall constitute a binding contract between Your Leisure Kent Ltd and the member upon the terms and condition of membership and the rules of the Centre.
A Member shall include a person who has applied for membership.
2. Physical Condition of the Member (members health declaration)
The member warrants and represents that they are in good physical condition and that they are capable of engaging in active or passive exercise and that such exercise would not be detrimental to their health, safety, comfort or physical condition. The member is responsible for seeking independent medical advice if required. It is also the responsibility of the member to inform Your Leisure Kent Ltd of any changes in their physical condition that may affect their ability to undertake physical activity.
Membership of the Centre is personal and cannot be otherwise assigned, transferred. The member shall not loan their membership card or permit it to be used by anyone but the member. If this occurs Your Leisure Kent Ltd reserve the right to terminate the membership without compensation.
4.1 Every candidate for membership shall be at least 16 years of age, unless applying for Junior Membership and supported by an adult (over 16).
4.2 Evidence to verify the address details of a member MUST be produced prior to a Direct Debit memberships final acceptance by Your Leisure Kent Ltd. Examples of types of evidence expectable are: Utility bill, Bank Card/Statement, Driving License (must show address and name of applicant) or passport.
4.3 Plus1 and Plus1SPA memberships are available to any two people. If payment is being made by instalments then one designated bank/building society account must be used. Please note that the “Lead member” is responsible for both members conduct and usage of the facilities.
4.4 Any outstanding monies identified (owed to Your Leisure Kent Ltd) at the point of validation must be paid in full prior to the membership being activated. No refunds will be given for any upfront payments made.
4.5 Live Better memberships operate on a rolling month-to-month contract. See 6.2 for cancellation policy.
4.6 Corporate memberships are exclusively for registered corporate partners and their employees. Corporate monthly DD memberships are 12-month contracts and not linked to the rolling month-to-month Live Better policy.
5. Membership Subscriptions and Rejoining Fee
5.1 All Direct Debit members shall pay a daily rate which will be calculated from the date of acceptance to the first Direct debit collection.
5.2 Monthly subscriptions shall be payable by each member irrespective of the actual usage of the centre or change in personal circumstances and shall be debited to the member's bank account monthly or paid annually in advance as specified.
5.3 Your Leisure Kent Ltd reserves the right to apply an annual increase to monthly and annual membership subscriptions.
5.4 Subscription increases will be communicated to members no less than 14 days prior to the date of changes and this will be considered as the minimum required notification.
5.5 Upfront memberships are sold at a set price which includes a discount compared to the cost of a 12 month DD membership. We cannot offer any refunds on upfront memberships.
6. Termination/Suspension of Membership/Freezes
6.1 The manager reserves the right to terminate the membership of any member: Without notice and with immediate effect without refund in the event of a member committing a serious or repeated breach of centre rules.
6.2 The member shall only be entitled to cancel within 14 days as per the money back guarantee, after this period the member may cancel by giving 4 weeks written notice as per the rolling monthly contract terms providing one month's initial direct debit has been collected. Upfront memberships cannot be cancelled and must be held for the full term.
6.3 Members have the right to cancel their subscription agreement and receive a refund of all charges paid by giving written notice of cancellation within the first 14 days of signature of this agreement. Your Leisure Kent Ltd reserves the right to amend or cancel the agreement within 14 days of signature. Upfront memberships cannot be cancelled and must be held for the full term.
6.4 For clarity, ALL cancellations of memberships including courses require written confirmation from the account holder. Cancellations cannot be made over the phone.
6.5 Live Better Members on a DD membership can freeze their subscription for a maximum period of 3 months in one 12-month cycle. Upfront members can freeze their memberships for a maximum of one month for medical reasons which documented proof will be required. Course members cannot freeze their subscriptions. If the freeze is at the request of the member, the cost of £5 per month will be charged for each month frozen. Contact CST@yourleisure.uk.com for more information.
7. Use of Centre Facilities
Certain memberships do not include all of the Centre’s services and facilities; services and facilities not included may be provided at an additional charge at Your Leisure Kent Ltd.’s discretion. Services included will be displayed within each facility and clearly shown on membership literature.
8. Rules pertaining to Young Persons (under sixteen years of age)
8.1 Young persons under the age of sixteen years cannot enter or be left in the fitness studio unattended unless attending an organised Centre activity and cannot use the sauna, steam room or spa facilities.
8.2 Young persons under the age of eight must be accompanied by an adult when using facilities and the adult MUST remain on site at all times. For swimming pool admission please refer to our swimming admission policy.
9. Regulations and procedures relating to member services
9.1 Lost property - Items found will be available from Reception at 10.00 am - 6.00 pm and after a short period of time will be donated to a local charity if not claimed. See Centre Lost Property Policy.
9.2 Queries - for any query that cannot be satisfactorily dealt with by the department staff concerned, please ask for the Manager. Alternative comments can be left via our online portal and you will receive a reply with 5 days.
9.3 Online booking - members must adhere to our online terms and conditions related to online privileges which will be displayed clearly at the Centre. Failure to follow and abide by these may result in online privileges being removed from the members membership.
10. Hours of Opening
The center’s normal hours of operation and the hours in which any facility within the Centre are available to members is clearly displayed and can be obtained from the manager upon request. Such hours may be lengthened or shortened at the entire discretion of the manager, with or without any prior notice to members being given. The manager shall however endeavor to give reasonable notice of any lengthening or shortening of such hours. See also Service Standards and Guarantees.
11.1 Fraudulent or wrongful information given in order to obtain any membership will result in the cancellation of all membership rights and any action deemed necessary by Your Leisure Kent Ltd.
11.2 In the event of any default of the member, Your Leisure Kent Ltd may disclose personal particulars contained in the membership agreement to a credit reference agency or any other party necessary in obtaining settlement of arrears and if necessary court action will be taken to recover the membership fees outstanding.
11.3 If through circumstances beyond the control of Your Leisure Kent Ltd the Centre or facility is unable to provide the full range of services as advertised, the member shall remain liable for all membership fees.
11.4 Membership cards are issued free upon acceptance of the application and remain the property of Your Leisure Kent Ltd. There is a fee of (7.50 GBP) for replacement of lost/damaged cards
11.5 Your Leisure Kent Ltd retains the right to vary, add or change the terms and conditions at their convenience or eliminate any of the services and facilities provided within the Centre from time to time however prior notification will be available from the Centre.
Section Two: Online Booking Terms & Conditions
12.1 Bookings include the time that it takes to set-up or take down required equipment.
12.2 All customers should report to reception at least 10 minutes prior to their activity/booking to validate the booking. Validation requires your membership card or booking receipt or printed booking confirmation page. Activity attendees must report to reception to obtain a receipt for their class or activity. Failure to do so will result in your attendance being classified as a “no show”.
12.3 Your Leisure Kent Ltd reserves the right to re-allocate any bookings to other courts or areas within the centre in order to optimise space and court utilisation.
12.4 Equipment such as rackets and balls can be hired for a small fee at reception (members can hire for free). Membership cards can be used as deposit.
12.5 In the circumstances that the centre is unable to open an activity area or maintain services, Your Leisure (Kent) Ltd reserve the right to cancel the booking and in such circumstances, will not be liable for a refund or discount.
12.6 Online booking will close 1 hour prior to the available bookable space or activity.
12.7 All customers shall be responsible for the payment and any other charges related to the booking. Full payments must be made at the time of booking. All online bookings are not refundable or transferable.
12.8 Bookings are open 24 hours a day (subject to availability) and bookings for the next available day open at 12:00am. Booking by non-members can be up to five (5) days in advance. Members can book online in advance as per their membership package privileges.
12.9 Online bookings can be made by both Members and Non-members, please see additional terms and conditions below that relate specifically to online booking by both members and non-members
13. Members (Additional Terms and Conditions)
13.1 Members can book activities up to eight days in advance with a valid membership card.
13.2 Your membership can only be used by the named member to book activities for the named member. The member must therefore be present during the activity booked online. Please refer to point 3 Assignment with the terms and conditions of membership. Members are remined that any card being used by someone other than the authorised card holder will result in Your Leisure terminating the membership.
13.3 Members can only book one court/space for any one time, however multiple bookings can be made for different times or days.
13.4 If members fail to attend a pre-booked activity and do not give the required notice you will be liable for the full cost of the booking at the standard published tariff price. Failure to make payment within seven days of the allocated booking on three occasions will enable Your Leisure Kent Ltd. to reserve the right to freeze the members online benefits for a one-month period. The member benefits can be re-instated immediately for first time offenders through the payment of 10.00 GBP. This option will only be available once.
13.5 Members may cancel their booking up to 1 hour prior to the start of the activity/booking but this must be cancelled either in person or by telephone at the centre to which the booking relates or by selecting the online booking cancel option.